Refund & Cancellation Policy
Refund and cancellation terms for bookings and paid services.
On this page
1. Charter Booking Refunds
Refund terms for charter bookings are set by the operator and displayed at the time of booking. Generally, cancellations made well in advance may receive a full or partial refund, while last-minute cancellations may be non-refundable. Weather cancellations are at the operator's discretion.
BoatSnaps facilitates refunds but is not liable for an operator's failure to issue a refund. Disputes over refunds are between the customer and the operator.
2. Advertising and Promotion Refunds
Fees paid for advertising, featured listings, Top of Search reservations, and other promotional placements are generally non-refundable after a campaign begins, except where required by law. See our Advertising Terms.
3. Verification Fees
Verification fees, if charged, are non-refundable once the verification process has begun, except where required by law.
4. Chargebacks
Filing a chargeback in bad faith or to circumvent the Platform's processes may result in account suspension. Please contact us to resolve billing issues first.
5. Processing Time
Approved refunds may take several business days to appear on your statement, depending on your payment provider.
6. Governing Law
This policy is governed by Florida law. Venue shall be Miami-Dade County, Florida.